Double Bay Camera Shop Terms and Conditions of Sale (January 2014)
This website is owned and operated by Double Bay Camera Shop
Double Bay Camera ShopShop 2, Roma Arcade413-417 New South Head RoadDouble Bay, Sydney NSW 2028Tel: (02) 9327 4481 Fax: (02) 9363 4148 Website ContentThe security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.
Double Bay Camera Shop accepts payments over 128-bit SSL encryption, ensuring its security.
Online payments are handled by TNS and PayPal. Double Bay Camera Shop does not store your credit card or banking details. Please check the www.tnsi.com and paypal.com.au websites for details of their privacy policies and security measures.
Privacy and Personal Information
The privacy of your personal information is very important to Double Bay Camera Shop. Double Bay Camera Shop may collect personal information directly from you when you register as a member of the website, when you place an order, or when you contact us. Personal information may include your name, residential and/or postal address, telephone number and email address.
Your personal information is not collected if you only browse this website. You agree that Double Bay Camera Shop may use your email address to send you messages concerning your membership account, any orders you place and information about the products sold via the website that Double Bay Camera Shop thinks may be of interest to you. If you would prefer not to receive promotional or other material from us, please let us know and Double Bay Camera Shop will respect your request. You also agree that Double Bay Camera Shop may contact you by telephone to arrange delivery or collection of your order.
You may request Double Bay Camera Shop to remove your personal information from its database by emailing the Sales@doublebaycamerashop.com.au
User Agreement
By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between Double Bay Camera Shop and you.
These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following such amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the terms for amendments each time you use the website and before placing any order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us.
Links to Other Websites
Orders
Price and Payment
Supply and Delivery
Delivery by Australia Post (Register Post)
Delivery is by Australia Post Regular service and delivery is as per their schedule and is not controlled or estimated by us and commences from the time of pick up and maybe subject to delays from causes beyond our control.
Delivery costs
Delivery timeframe’s table shows the expected number of business days to deliver parcels within Australia.
Orders for Collection at Double Bay Camera Shop
The terms of this clause apply where you select to collect your order from Double Bay Camera Shop. If you select to collect your goods from Double Bay Camera Shop, we will contact you by telephone or email to notify you when the order is available for collection.
Orders for collection at the Store must be collected within 5 business days. Double Bay Camera Shop will give you notice by telephone or by email that your order is available for collection. If your order is not collected within this time, Double Bay Camera Shop has the right to allocate those goods to another customer and reorder the goods for you.
When picking up your items, you are required to supply a copy of your order, photo ID and credit card used to make the purchase. (If you pay via PayPal, your credit card is not required).
PayPal and Credit Card Fraud
To the extent permitted by law, Double Bay Camera Shop will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card or PayPal account is fraudulently used or is used in an unauthorised manner.
Order Enquiries
If you have any query about the progress of your order please contact Double Bay Camera Shop.
Damaged Products and Refund Policy
Like any other retail shop, under Consumer Protection Law, we are not obliged to accept returns for "change of mind" or if you order incorrectly.
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere.
Double Bay Camera Shop recommend you carefully preview any proposed orders before adding them to your shopping cart and proceeding with your order.
We generally do not refund, return or exchange an item once it has been purchased unless the product is faulty. Any decision to refund or exchange an item is at our discretion. Please contact Double Bay Camera Shop to discuss. When you return a product, it must be in an original condition, including instruction manuals and all accessories.
At our discretion we may agree to exchange incorrectly ordered accessories. If an exchange is approved a 15% restocking fee will apply. Any freight and insurance costs to return the item to us are at your expense. This includes the liability for any lost freight so we suggest sending via registered post.
* Remember we cannot accept the return of non-faulty items from the Cameras, Lenses and other electronic categories under any circumstances.
Please inspect delivery products and if you notice damage to a product after delivery, then you should refuse to take receipt of that Product and notify us immediately.
Remember you need to provide us proof of purchase by producing the original Tax Invoice and suitable ID to identify you as the original purchaser.
If any product ordered by you arrives damaged you may have: